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What to Do as an Intake Professional When Your Law Firm Is Growing

10 minutesI remember when we first started talking about data. It was around the same time my teenagers got cell phones. Suddenly, everything was about speed,

Building Trust from the First Conversation: Emotional Intelligence in Legal Intake Training

9 minutesWhy That First Conversation Matters More Than You Think Let’s get real for a minute: When someone calls your law firm, they’re not looking for

Collaboration 101 for Legal Intake Professionals

8 minutesThe Importance of Cross-Department Collaboration Ever felt like your intake team and legal staff are speaking different languages? I remember sitting in on a meeting