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Collaboration 101 for Legal Intake Professionals

8 minutesThe Importance of Cross-Department Collaboration Ever felt like your intake team and legal staff are speaking different languages? I remember sitting in on a meeting

Listening Like a Pro: Active Listening Tips for Intake Specialists

9 minutesIn the world of client intake, your ability to listen actively isn’t just a “nice-to-have” it’s the linchpin of your entire process. That’s why training

Essential Questions Every Legal Intake Professional Should Ask

9 minutesI’ll never forget the first time I sat down with a law firm’s intake team and asked a straightforward question: “What do you really want