Culture Isn’t a Slogan, It’s a System
September 15, 2025
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8 minutesEvery law firm says culture matters. It’s written on the walls. Mentioned in meetings.
8 minutesEvery law firm says culture matters. It’s written on the walls. Mentioned in meetings.
6 minutesYou’re spending thousands on marketing every month. You’ve invested in PPC, SEO, social media,
7 minutesYou hit play. Your team member fidgets as their voice fills the room. The
8 minutesYour intake team picks up the phone every day with one goal in mind:
7 minutesLet’s be honest: when intake teams hear the words “call review,” the first emotion
7 minutesIt’s one thing to say you’re doing call reviews. It’s another thing to run
6 minutesLet’s get straight to it: if you’re not regularly reviewing intake calls, you are
7 minutesWhen people hear the word “leadership,” they think of bold decisions and big-picture vision.
8 minutesThere’s a reason intake feels chaotic in so many law firms. You answer the
8 minutesFrom Coached to Confident If you’ve ever coached an intake rep through a call
7 minutesIntake call playback training begins the moment you press play. The speaker crackles to
7 minutes“The most expensive phrase in law firms is often “We’re just too busy right
7 minutesThere’s a moment every law firm leader experiences when they introduce call reviews to
6 minutesEffective intake feedback isn’t optional, it’s the backbone of a strong intake culture. Yet
8 minutes“Do We Have to Listen to This?” Group call playback can feel overwhelming. I
Copyright © 2024 KerriJames. All Rights Reserved.
Copyright © 2024 KerriJames. All Rights Reserved.