10 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 If your personal injury firm is spending money on marketing and getting people to call, I would want to know what happens once those calls come in. Are they being answered? Is your team getting the information it needs? And
10 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 Someone gets hurt on Tuesday and starts looking for an attorney the next morning. They fill out your website form and wait for a call. By that afternoon, they have already hired another firm. Your team finally calls back,
8 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 You spent real money getting that caller to contact your firm. They filled out the form, they picked up the phone, they showed up. So why didn’t they sign? If you’ve ever wondered why leads aren’t signing, you’re not
9 minutes8 Common Legal Intake Mistakes That Law Firms Should Avoid What Are the Most Common Mistakes Made During Legal Intake? The first conversation with a law firm can shape a person’s decision to move forward. Someone might call after an accident, an employer dispute, or a stressful family matter. They
11 minutesClient intake training is the legal industry’s most underused lever for growth. Firms that reliably convert more leads and deliver standout client experiences aren’t always the ones with the biggest marketing budgets. They invest in building high-performing intake teams. A scary good client experience starts before an attorney ever sees
12 minutesIf your law firm is pouring resources into marketing but still falling short on signed cases, the real problem likely isn’t lead generation. In most firms, the real bottleneck is intake. A scary good intake process separates a signed client from a lost opportunity. It’s the combination of systems, people,
9 minutesA law firm can spend a lot of time and money attracting potential clients, yet still lose cases before a meaningful conversation even takes place. A phone call goes unanswered. A website inquiry sits in an inbox. Someone promises to call a lead back but gets caught up with other
9 minutesWhat Skills Are Important for a Legal Intake Specialist? The first person a potential client speaks with at a law firm may not be an attorney. Often, a legal intake specialist answers the phone, listens to the person’s concerns, and helps them understand what to do next. That first conversation
12 minutesBuying new technology is the easy part. Getting your team to actually use it the way you intended is where things usually get harder. A firm can spend a lot of money on a new platform, train everyone on it, and still find people working around it a few weeks
