11 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026   If your personal injury firm is spending money on marketing and getting people to call, I would want to know what happens once those calls come in. Are they being answered? Is your team getting the information it needs?

10 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026   Someone gets hurt on Tuesday and starts looking for an attorney the next morning. They fill out your website form and wait for a call. By that afternoon, they have already hired another firm. Your team finally calls back,

8 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 You spent real money getting that caller to contact your firm. They filled out the form, they picked up the phone, they showed up. So why didn’t they sign?   If you’ve ever wondered why leads aren’t signing, you’re not