9 minutesHas your top intake representative been promoted to intake manager solely due to being your strongest performer? If you’re like most personal injury firms, the answer is yes. It’s a logical move on the surface. You have a “Rainmaker” on the phones, someone who can close a complex multi-vehicle accident

7 minutesLet me ask you something. Have you ever felt like every time your firm grows, you just end up hiring again? Hiring another intake coordinator means another training cycle and another dip in consistency. This is the hamster wheel of growth. You add payroll and overhead, but your profit margins