6 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 Your firm’s phones go quiet at 5:01 PM. The leads do not. Let’s talk about the gap after your team clocks out but before your prospects finally have a moment to reach out for help. This is often when signed
8 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 If your legal intake management system is up and running, you’re already ahead of many firms. But if you’re still seeing qualified prospects go quiet after that first conversation, you’re not alone, and there’s an opportunity here to dig deeper.
10 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 Your firm is spending money on marketing, and people are contacting your office. But how many of those inquiries turn into signed clients? Before deciding you need more leads, I would want to know what happens when someone calls,
11 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 If your personal injury firm is spending money on marketing and getting people to call, I would want to know what happens once those calls come in. Are they being answered? Is your team getting the information it needs?
10 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 Someone gets hurt on Tuesday and starts looking for an attorney the next morning. They fill out your website form and wait for a call. By that afternoon, they have already hired another firm. Your team finally calls back,
8 minutesBy Kerri Coby White, CEO, KerriJames Last updated: October 2026 You spent real money getting that caller to contact your firm. They filled out the form, they picked up the phone, they showed up. So why didn’t they sign? If you’ve ever wondered why leads aren’t signing, you’re not
9 minutes8 Common Legal Intake Mistakes That Law Firms Should Avoid What Are the Most Common Mistakes Made During Legal Intake? The first conversation with a law firm can shape a person’s decision to move forward. Someone might call after an accident, an employer dispute, or a stressful family matter. They
11 minutesClient intake training is the legal industry’s most underused lever for growth. Firms that reliably convert more leads and deliver standout client experiences aren’t always the ones with the biggest marketing budgets. They invest in building high-performing intake teams. A scary good client experience starts before an attorney ever sees
12 minutesIf your law firm is pouring resources into marketing but still falling short on signed cases, the real problem likely isn’t lead generation. In most firms, the real bottleneck is intake. A scary good intake process separates a signed client from a lost opportunity. It’s the combination of systems, people,
