7 minutesIntake call playback training begins the moment you press play. The speaker crackles to life. Your intake rep’s voice is familiar, but suddenly foreign fills the room. You watch their face. The slow wince. The shift in the chair. The look that says, “Do I sound like that?” They cringe.
7 minutes“The most expensive phrase in law firms is often “We’re just too busy right now.” It sounds innocent enough. Rational, even. You’ve got a packed docket, staff out sick, trial next week, phones ringing off the hook, and intake is scrambling to keep up. But here’s the hard truth: when
7 minutesThere’s a moment every law firm leader experiences when they introduce call reviews to their intake team. What you’re seeing isn’t celebration or gratitude. It’s fear. Awkward silence. Maybe a subtle eye roll or a look that says, “Why are we doing this?” That’s because, in most firms, call reviews
6 minutesEffective intake feedback isn’t optional, it’s the backbone of a strong intake culture. Yet too often, law firms rely on “now and then” coaching: a call reviewed here, a comment dropped there, maybe a quick “good job” or “don’t do that again.” The problem? Sporadic feedback creates uncertainty. Reps don’t
8 minutes“Do We Have to Listen to This?” Group call playback can feel overwhelming. I remember sitting in the conference room, palms sweating, as one of my early intake coaching sessions played back over the speaker. It was one of my calls. My voice sounded strange, my pitch too high, my
4 minutesA law firm’s success often hinges on how efficiently it handles client intake. From the initial inquiry to scheduling consultations and collecting documents, your intake team plays a crucial role in fostering lasting client relationships. Unfortunately, many firms underestimate the value of training their front-line team. This is where legal
4 minutesThe first impression your law firm makes often happens during the intake process. Whether it’s a phone call, an online form, or a live chat, how your team responds sets the tone for the entire client relationship. That’s why intake training for law firms is no longer optional; it’s a
4 minutesWhy Law Firms Must Align Intake and Marketing Strategies for Sustainable Growth In today’s legal landscape, it’s no longer enough for law firms to rely solely on reputation or referrals to grow. Clients are more informed, selective, and digitally savvy than ever. To remain competitive, law firms must invest in
4 minutesIntake optimization is one of the most crucial yet often overlooked aspects of legal operations. For law firms aiming to scale efficiently and deliver outstanding client service, the client intake process is one of the most crucial yet often overlooked aspects of legal operations. The way potential clients are handled
4 minutesThe New Era of Law Firm Growth Today’s legal landscape is more competitive than ever. For small and mid-sized law firms, growth requires more than just adding clients; it demands a strategic, data-driven approach to marketing, operations, intake, and talent management. That’s where Law Firm Growth Consulting Services makes the
4 minutesUnderstanding Law Firm Intake Services The client intake process is the foundation of every successful legal practice. Your law firm’s ability to capture, qualify, and convert leads directly impacts client satisfaction, revenue, and long-term growth. Yet, many firms still rely on outdated methods or inconsistent procedures, resulting in missed opportunities
4 minutesTips and Tools for Legal Intake Specialists In today’s competitive legal industry, the intake process is no longer just administrative; it’s a vital part of a law firm’s revenue engine. Whether you’re in personal injury, family law, or corporate practice, the role of the intake specialist in a law firm
5 minutesThe legal industry is undergoing rapid transformation. From the rise of legal technology to shifting client expectations, law firms today must do more than provide excellent legal counsel; they must operate like nimble, forward-thinking businesses. Growth is no longer a luxury; it’s a necessity. At KerriJames.co, we specialize in Law
3 minutesIntake Services In the competitive legal industry, the initial interaction between a potential client and your law firm can set the tone for the entire relationship. An efficient and professional intake process not only enhances client satisfaction but also significantly impacts your firm’s growth and reputation. KerriJames.co specializes in providing
9 minutesMost firms don’t lose leads because they’re not getting enough of them. They lose leads because they don’t know what to say once they have them on the phone. The objection isn’t the problem. The silence after the objection is where conversion dies. A hesitant “I need to think about
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